Return Policy

1. General
1.1. The online display of our products on our website may differ from reality. We are not liable
for any differences. In this case, the right of withdrawal is always possible.
1.2. Your purchase is only confirmed upon receipt of a confirmation email. Booz VOF can, at any
time, decide not to send a confirmation or explicitly refuse the order. If Booz VOF refuses
the order, no agreement will be concluded and all payments already made will be promptly
reimbursed through the payment method used.
1.3. If the order cannot be fulfilled, or can only be fulfilled in part, the Webshop will inform the
Buyer and possibly suggest a substitute product. If the buyer does not agree with the
proposed alternatives, there will be no agreement and all payments already made will be
promptly refunded. The buyer is not entitled to any form of compensation.
1.4. If the products are lost or damaged during transport, we must first of all initiate an
investigation with the carrier. During the investigation period, Booz VOF will not issue
refunds.
1.5. Each item is subject to the legal guarantee from the date of purchase by (or delivery to) the
first owner. Obviously, no warranty applies to food products whose seal or packaging has
been opened or removed.
1.6. The (commercial and/or legal) warranty is never applicable to defects caused by accidents,
neglect, falls, abnormal or incorrect use, use of the article contrary to the purpose for which
it was designed, non-compliance with the user instructions or manual, modifications or
alterations to the article, heavy-handed use, poor maintenance, abnormal or incorrect use.
It also does not apply to articles with a shorter life span, or wear items.
2. Right of withdrawal
2.1. The customer has the right to withdraw from the contract within a period of 14 days
without giving any reason and without charge. The withdrawal period will expire 14 days
after the day on which you or a third party designated by you, other than the carrier, takes
physical possession of the last good.
2.2. To make use of the right of withdrawal, you must inform us (by ordinary mail: Booz VOF,
9140 Temse, Hermelgem 30, or by e-mail: [email protected]) of your decision to withdraw
from the contract by means of a clear statement. To do so, you can use the contact form
found on the website, but you are not obliged to do so.
2.3. You have no right to withdraw from the contract if your order consists of sealed goods
whose seal has been broken after delivery. After opening or changing the security packaging
that covers all or part of the item, you cannot revoke the purchase.
2.4. If you revoke the contract, we will refund all payments made by you at that time, including
delivery costs no later than 14 days after we are informed of your decision to revoke the
contract.
2.5. Shipping costs from us to the customer will be refunded, but the customer will have to pay
the cost of returning the goods to us.
2.6. The refund will be made using the same means of payment with which you made the
original transaction, unless you have expressly stated otherwise; in any case, no charges will
be made for this refund.
2.7. The right of withdrawal is only valid when goods have arrived at Booz VOF in good
condition. We recommend taking out appropriate insurance because if goods do not arrive
or arrive damaged, we cannot reimburse you. In the event of damage, we will charge a
reduction in value.
2.8. If the products were wrongly returned because the above conditions were not met, the
webshop will resend them to the buyer. The costs of this return will be paid by the
purchaser. In this case, Booz VOF is free to store the products with third parties at the
buyer's risk and expense as long as these return costs have not been paid.
3. Complains
3.1. Any complaints or comments should be made through the contact form on the website or
by e-mail to [email protected].
3.2. Complaints about delivered goods need to be made immediately, and at the latest within 14
days after receipt.
3.3. The possible compensation that follows can never exceed the amount as invoiced to the
buyer.